Privacy Policy

Effective Date: 14-02-2025

This Privacy Policy describes how Ishivika Handloom ("Company," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website www.ishivikahandloom.shop("Website"). By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We collect personal details when you interact with our Website, including but not limited to:

• Name, email address, shipping and billing addresses, phone number
• Payment details (credit/debit card information, UPI, net banking, etc.)
• Order history and preferences
• Account credentials (if you create an account)

Non-Personal Information

We may collect non-personal data such as:

• Browser type, IP address, device information
• Website navigation and browsing behavior
• Cookies and tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your purchases
• Customer Communication: To send updates regarding your order, respond to inquiries, and send promotional materials (if opted in)
• Website Improvement: To analyze website performance and enhance user experience
• Security & Fraud Prevention: To detect and prevent fraudulent activities

3. Sharing of Information

We may share your information in the following cases:

• Third-Party Service Providers: With logistics partners, payment processors, and analytics service providers for business operations
• Legal Compliance: If required by law, court orders, or to protect our legal rights
• Business Transfers: In case of mergers, acquisitions, or restructuring of the business

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect certain functionalities of the Website.

5. Data Security

We implement strict security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

• Access & Update: You can review and edit your personal information by logging into your account.
• Opt-Out: You may unsubscribe from promotional communications by following the unsubscribe instructions in our emails.
• Delete Account: You can request account deletion, which will remove all associated data. Deletion requests will be processed within 7 working days. Active orders must be completed before account deletion.

To request data deletion, please contact support@ishivikahandloom.shop.

7. Advertisements & Third-Party Links

We use third-party advertising services. These companies may collect non-personal information about your visits to provide relevant ads. Our Website may also contain external links; we are not responsible for the privacy practices of other sites.

8. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

9. Grievance Officer

In compliance with the Information Technology Act 2000 and related regulations, you may contact our Grievance Officer for concerns regarding this Privacy Policy:

Grievance Officer: Arvind Jaiswal  
Email:support@ishivikahandloom.shop  
Working Hours: Mon - Sat (10:00 AM - 5:00 PM)

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us at support@ishivikahandloom.shop.

By using our Website, you acknowledge and consent to the terms of this Privacy Policy.